3 Questions to Mariena Malan | FMS Johannesburg
1. What is your job at FMS Johannensburg ?
I am a Client Service Air Imports Controller, responsible for the end-to-end coordination of air import shipments. My role ensures the seamless movement of cargo from origin to final delivery, maintaining close communication with clients, overseas offices, airlines, and customs authorities. What sets us apart is our proactive communication and hands-on management. In airfreight, speed is critical and precision is everything. By leveraging our global network, operational expertise, and commitment to client service, we consistently deliver shipments on schedule and within budget.
2. What has your professional development at FMS been?
Since joining FMS, I have strengthened my operational and client service skills within air imports. I have gained confidence in proactively managing challenges, while enhancing my problem-solving, communication, and decision-making abilities. Taking greater ownership and accountability for my shipments has allowed me to grow into a more confident, detail-oriented, and client-focused professional.
3. What makes FMS a great employer for you?
FMS is an excellent employer because it fosters teamwork and a culture of continuous improvement, helping me grow both operationally and personally. I value the trust and responsibility entrusted to me in managing my own shipments, alongside the collaborative support from colleagues and our global network. Being part of a well-established international logistics company inspires me to maintain high performance while continually developing my skills.